Agent ooo Codes / Policies 

Code of Conduct – Agent ooo AB Professionalism and Integrity a. We uphold the highest standards of professionalism and integrity in all our interactions and transactions. b. We treat our clients, partners, and colleagues with respect, fairness, and honesty. c. We comply with all applicable laws, regulations, and industry standards. Client Focus a. We prioritize the needs and satisfaction of our clients, striving to deliver exceptional service and value. b. We maintain open and transparent communication with our clients, ensuring their objectives and expectations are understood and met. c. We safeguard client information and maintain strict confidentiality. Quality and Excellence a. We are committed to delivering high-quality services and continuously improving our processes and expertise. b. We foster a culture of excellence, encouraging creativity, innovation, and continuous learning. c. We value constructive feedback and use it to enhance our performance and achieve better results. Conflict of Interest a. We avoid situations where personal interests may conflict with the best interests of our clients or the company. b. We promptly disclose any potential conflicts of interest to the appropriate parties and take appropriate measures to address them. Compliance and Legal Obligations a. We comply with all relevant laws, regulations, and contractual obligations, including those related to data protection, privacy, and anti-corruption. b. We maintain accurate records and documentation as required by law and company policies. c. We promptly report any suspected illegal or unethical activities to the appropriate authorities or management. Teamwork and Collaboration a. We foster a culture of teamwork, collaboration, and mutual support, recognizing that our collective efforts drive our success. b. We appreciate diversity, treat everyone with respect, and value the contributions of each team member. c. We actively share knowledge, skills, and experiences to promote growth and development within the company. Health and Safety a. We prioritize the health, safety, and well-being of our employees, clients, and the community. b. We maintain a safe and inclusive work environment, free from discrimination, harassment, or any form of mistreatment. c. We follow all applicable health and safety regulations and promote responsible practices. Social Responsibility a. We strive to be a responsible corporate citizen, actively contributing to the communities where we operate. b. We respect and support human rights, environmental sustainability, and ethical business practices. c. We engage in philanthropic initiatives and volunteer efforts to make a positive impact on society. Code of Conduct Compliance a. We are all responsible for upholding and promoting this Code of Conduct. b. Any breaches of this Code should be promptly reported to the appropriate channels for investigation and resolution. c. Violations of this Code may result in disciplinary action, up to and including termination of employment or business relationships. This Code of Conduct reflects Agent ooo AB's commitment to ethical conduct, professionalism, and excellence in sales and service. By adhering to these principles, we foster trust, build strong relationships, and achieve sustainable success.

Employee Diversity Policy – Agent ooo AB 1. Commitment to Diversity and Inclusion a. Agent ooo AB is committed to building a diverse and inclusive workforce that reflects the communities we serve. b. We value and celebrate the diversity of our employees, including their backgrounds, experiences, perspectives, and identities. c. We believe that a diverse and inclusive workplace fosters innovation, creativity, and better decision-making. 2. Equal Employment Opportunity a. We provide equal employment opportunities to all individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic. b. We recruit, hire, promote, and provide fair and equitable treatment to employees based on their qualifications, performance, and potential. c. We maintain a work environment free from discrimination, harassment, and retaliation. 3. Inclusive Recruitment and Hiring Practices a. We implement inclusive recruitment and hiring practices to attract and select diverse talent. b. We strive to eliminate biases and promote fair and objective evaluation of candidates during the recruitment and selection process. c. We actively seek candidates from underrepresented groups and ensure equal opportunities for career advancement. 4. Training and Development a. We provide training and development opportunities to all employees to enhance their skills, knowledge, and awareness of diversity and inclusion. b. We promote cultural competency and sensitivity, fostering an inclusive environment where everyone feels respected and valued. c. We support mentoring, coaching, and career development initiatives that promote diversity and inclusion. 5. Employee Resource Groups and Affinity Networks a. We encourage the formation of employee resource groups or affinity networks that provide support, networking, and development opportunities for employees with shared characteristics or interests. b. We recognize and value the contributions of these groups in fostering an inclusive culture and creating a sense of belonging among employees. 6. Pay Equity and Benefits a. We ensure that our compensation and benefits practices are fair and equitable, without any discrimination based on protected characteristics. b. We regularly review and analyze our pay practices to identify and address any disparities related to gender, race, or other protected characteristics. c. We provide comprehensive benefits packages that support the well-being and needs of all employees. 7. Non-Discrimination and Harassment Prevention a. We have zero tolerance for discrimination, harassment, or any form of mistreatment in the workplace. b. We maintain clear policies and procedures that prohibit discrimination and harassment and provide channels for reporting and addressing such concerns. c. We promptly investigate and take appropriate action in response to complaints of discrimination or harassment. 8. Accountability and Measurement a. We hold ourselves accountable for the implementation and progress of our diversity and inclusion initiatives. b. We establish metrics and regularly monitor and evaluate our progress to drive continuous improvement in our diversity and inclusion efforts. c. We transparently communicate our diversity and inclusion goals, progress, and achievements to our employees, stakeholders, and the public. This Employee Diversity Policy reflects Agent ooo AB's commitment to fostering a diverse and inclusive workplace. By embracing diversity and promoting inclusion, we create a positive and enriching environment that enables all employees to thrive and contribute to our collective success.

ESG Policies – Agent ooo AB Environmental Stewardship a. Agent ooo AB is committed to minimizing its environmental impact and promoting sustainable practices. b. We strive to reduce energy consumption, greenhouse gas emissions, and waste generation in our operations. c. We encourage the responsible use of natural resources and promote recycling and waste reduction initiatives. Social Responsibility a. We aim to make a positive impact on society by supporting social causes and engaging in philanthropic initiatives. b. We promote employee volunteerism and community engagement, encouraging our employees to contribute to the betterment of society. c. We respect human rights, promote fair labor practices, and support diversity, inclusion, and equal opportunities. Corporate Governance a. We adhere to the highest standards of corporate governance, transparency, and accountability. b. We maintain effective internal controls and risk management systems to ensure ethical conduct and protect the interests of our stakeholders. c. We comply with all applicable laws, regulations, and corporate governance principles. Supply Chain Responsibility a. We expect our suppliers and business partners to share our commitment to ESG principles. b. We strive to work with suppliers who demonstrate responsible environmental practices, uphold labor rights, and maintain ethical business standards. c. We conduct due diligence to assess and mitigate ESG risks within our supply chain. Data Privacy and Security a. We prioritize the privacy and security of personal data entrusted to us by employees, clients, and other stakeholders. b. We comply with applicable data protection laws and regulations, ensuring the responsible handling and protection of personal information. c. We maintain robust data privacy and security practices to safeguard against unauthorized access, use, or disclosure. Stakeholder Engagement and Communication a. We actively engage and communicate with our stakeholders, including employees, clients, investors, and the local community. b. We seek feedback, listen to concerns, and consider stakeholder perspectives in our decision-making processes. c. We transparently communicate our ESG initiatives, progress, and performance to foster trust and accountability. Continuous Improvement and Reporting a. We continuously assess our ESG performance, set improvement targets, and implement measures to achieve our ESG goals. b. We regularly report on our ESG initiatives, progress, and performance, providing transparent and accurate information to stakeholders. c. We engage in industry collaborations and initiatives to exchange best practices and contribute to the advancement of sustainable business practices. By implementing these ESG policies, Agent ooo AB demonstrates its commitment to sustainability, responsible business practices, and creating long-term value for all stakeholders. We recognize the interconnectedness of environmental, social, and governance factors and strive to integrate them into our business strategy, operations, and decision-making processes.

Forced Labor and Child Labor Policy – Agent ooo AB Prohibition of Forced Labor a. Agent ooo AB strictly prohibits the use of forced labor in any form, including debt bondage, involuntary servitude, or human trafficking. b. We do not engage in or support any business activities that involve or contribute to forced labor. c. We ensure that our employees, contractors, and business partners are aware of and comply with this prohibition. Prohibition of Child Labor a. Agent ooo AB is committed to protecting the rights and well-being of children and prohibits the use of child labor. b. We comply with applicable international conventions, laws, and regulations related to child labor. c. We do not employ individuals below the legal minimum age for employment as defined by local laws and regulations. Due Diligence and Supply Chain Transparency a. We conduct due diligence to identify and assess potential risks of forced labor and child labor within our supply chain. b. We work closely with our suppliers, contractors, and business partners to ensure they share our commitment to preventing forced labor and child labor. c. We encourage transparency and expect our suppliers to provide information about their labor practices, including age verification procedures and compliance with applicable labor laws. Remediation and Reporting a. In the event that forced labor or child labor is identified within our operations or supply chain, we take immediate steps to remedy the situation. b. We provide appropriate support and assistance to affected individuals, ensuring their well-being and access to necessary resources. c. We maintain channels for reporting any concerns related to forced labor or child labor, and ensure that employees can report such violations without fear of retaliation. Continuous Improvement and Collaboration a. We continuously review and update our policies, procedures, and practices to ensure they align with best practices in eradicating forced labor and child labor. b. We collaborate with industry peers, stakeholders, and organizations dedicated to combating forced labor and child labor to share knowledge and promote responsible business practices. c. We strive to raise awareness among our employees, suppliers, and partners about the importance of preventing forced labor and child labor. Non-Compliance Consequences a. Non-compliance with this policy, including the use of forced labor or child labor, may result in disciplinary actions, up to and including termination of employment or termination of business relationships. b. We will also cooperate with relevant authorities and organizations to address any violations of forced labor or child labor laws. This Forced Labor and Child Labor Policy reflects Agent ooo AB's commitment to upholding human rights and promoting ethical practices throughout its operations and supply chain. By adhering to this policy, we contribute to the eradication of forced labor and child labor, ensuring the well-being and dignity of individuals in our sphere of influence.

Code of Ethics – Agent ooo AB 1. Honesty and Integrity a. We act with honesty, integrity, and transparency in all our business dealings. b. We provide accurate and truthful information to our clients, partners, and stakeholders. c. We avoid conflicts of interest and act in the best interests of our clients and the company. 2. Confidentiality and Privacy a. We respect the confidentiality of client information and protect their privacy. b. We handle sensitive data responsibly and in accordance with applicable data protection laws. c. We do not disclose confidential information unless authorized or required by law. 3. Fairness and Equity a. We treat all individuals with fairness, respect, and dignity, regardless of their background or characteristics. b. We promote equal opportunities and strive to eliminate discrimination, harassment, and unfair practices. c. We provide a work environment that is inclusive and free from bias. 4. Compliance with Laws and Regulations a. We comply with all applicable laws, regulations, and industry standards in our business operations. b. We stay informed about legal requirements and ensure our actions align with them. c. We engage in fair competition and do not participate in unethical or illegal practices. 5. Responsible Sales and Marketing a. We engage in ethical sales and marketing practices, ensuring that our representations are truthful and accurate. b. We respect the privacy and preferences of individuals in our marketing efforts. c. We comply with relevant marketing laws, including those related to spam, unsolicited communications, and advertising standards. 6. Professional Development and Continuous Learning a. We invest in our professional development and strive to enhance our skills and knowledge. b. We stay informed about industry trends, best practices, and technological advancements. c. We actively seek opportunities for growth and improvement in our roles and responsibilities. 7. Social and Environmental Responsibility a. We consider the social and environmental impact of our business activities and seek to minimize any adverse effects. b. We promote sustainable practices and encourage responsible resource usage. c. We support initiatives that contribute to the well-being of society and the protection of the environment. 8. Reporting Violations and Concerns a. We encourage the reporting of any suspected violations of this Code of Ethics or any other unethical behavior. b. We provide channels for reporting concerns confidentially and without fear of retaliation. c. We investigate reported violations promptly and take appropriate actions to address them. 9. Ethical Leadership a. Our leaders lead by example, demonstrating ethical behavior and fostering a culture of integrity. b. Our leaders provide guidance and support to ensure compliance with this Code of Ethics. c. Our leaders are accountable for upholding and promoting ethical practices within the organization. By adhering to this Code of Ethics, Agent ooo AB and its employees demonstrate a commitment to ethical conduct, responsible business practices, and the highest standards of integrity. We strive to build trust, maintain strong relationships, and create a positive impact on our clients, employees, partners, and society as a whole.

Data Policy – Agent ooo AB 1. GDPR Compliance and Personal Data Protection a. Agent ooo AB handles personal data in accordance with the General Data Protection Regulation (GDPR). b. We collect and process personal data only for the specified purposes and in compliance with applicable data protection laws. c. We ensure that the rights of individuals concerning their personal data are respected and protected. 2. Purpose and Scope of Data Collection a. We collect and store personal data necessary for fulfilling orders and providing requested services. b. The types of personal data we collect may include but are not limited to: name, address, email, telephone number, and IP address. c. Personal data is collected for purposes such as order fulfillment, communication, warranty claims, and compliance with legal requirements. 3. Data Security and Confidentiality a. We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, or misuse. b. We restrict access to personal data to authorized personnel who need it to perform their duties. c. We maintain confidentiality and do not disclose personal data to third parties unless required by law or with the individual's consent. 4. Rights of Data Subjects a. Individuals have the right to access, rectify, and erase their personal data held by Agent ooo AB. b. Individuals may also exercise their right to restrict or object to the processing of their personal data. c. Requests regarding personal data should be directed to the contact details provided below. 5. Data Retention and Disposal a. We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. b. Personal data that is no longer needed is securely deleted or anonymized to ensure compliance with data protection principles. 6. Cookies and Analytics a. Agent ooo AB uses cookies to enhance and personalize the user experience on our website. b. Cookies are small text files stored on a user's browser to collect information such as IP addresses, browsing behavior, and preferences. c. We use cookies for purposes such as website analytics, customization, and improving our services. 7. Third-Party Sharing a. Agent ooo AB may share personal data with trusted third-party service providers involved in order fulfillment, payment processing, shipping, and analytics. b. We ensure that these third-party service providers comply with applicable data protection laws and handle personal data securely. 8. Updates to the Data Policy a. This Data Policy may be updated periodically to reflect changes in legal or operational requirements. b. We will notify individuals of significant changes and obtain any necessary consents if required by applicable laws. 9. Contact Information a. For inquiries, requests, or concerns related to personal data, individuals can contact us using the following details: - Email: info@agent.ooo - Phone: +46709386387 - Address: Agent 000 AB, 252 30 Helsingborg, Sweden This Data Policy demonstrates Agent ooo AB's commitment to protecting personal data and complying with applicable data protection laws. We value the privacy and security of individuals' personal information and strive to maintain transparency and accountability in our data processing practices.

Occupational Health and Safety Policy – Agent ooo AB 1. Commitment to Occupational Health and Safety a. Agent ooo AB is committed to providing a safe and healthy work environment for all employees, contractors, and visitors. b. We prioritize the prevention of work-related accidents, injuries, and illnesses through effective health and safety management systems. c. We comply with all applicable occupational health and safety laws, regulations, and industry standards. 2. Leadership and Employee Involvement a. We promote a culture of health and safety by providing leadership, resources, and support to implement and maintain effective health and safety practices. b. We encourage employee participation and consultation in the development, implementation, and review of health and safety policies and procedures. c. We empower employees to take responsibility for their own health and safety and that of their colleagues. 3. Hazard Identification, Risk Assessment, and Control a. We systematically identify workplace hazards and assess the associated risks to prevent accidents and injuries. b. We implement control measures to eliminate or minimize hazards, including engineering controls, administrative controls, and personal protective equipment. c. We regularly review and update risk assessments to ensure ongoing effectiveness in hazard control. 4. Training and Education a. We provide comprehensive health and safety training to all employees, contractors, and relevant stakeholders. b. We ensure that employees are competent in their assigned tasks and equipped with the necessary knowledge and skills to work safely. c. We promote ongoing education and awareness regarding health and safety practices through regular communication and training programs. 5. Incident Reporting and Investigation a. We establish clear procedures for reporting all incidents, near misses, and potential hazards. b. We investigate all incidents and near misses promptly to identify root causes and implement corrective actions to prevent recurrence. c. We encourage a non-punitive reporting culture that emphasizes learning, improvement, and prevention. 6. Emergency Preparedness and Response a. We develop and maintain emergency response plans to address potential workplace emergencies and ensure the safety of employees and visitors. b. We conduct regular drills and exercises to test the effectiveness of emergency response procedures and improve preparedness. c. We provide clear instructions and training on emergency procedures to all employees and stakeholders. 7. Continuous Improvement and Performance Monitoring a. We continuously monitor and measure our health and safety performance to identify areas for improvement. b. We establish goals and targets to drive ongoing improvement in health and safety performance. c. We review and revise our health and safety policies and procedures as necessary to reflect best practices and evolving standards. 8. Compliance and Legal Requirements a. We comply with all applicable occupational health and safety laws, regulations, and standards. b. We maintain records and documentation to demonstrate compliance with health and safety requirements. c. We cooperate with regulatory authorities and participate in external audits or inspections as required. 9. Communication and Consultation a. We promote open and effective communication regarding health and safety matters across all levels of the organization. b. We consult with employees and relevant stakeholders on health and safety issues to ensure their input and engagement. c. We provide regular updates and information on health and safety performance, initiatives, and policies. By adhering to this Occupational Health and Safety Policy, Agent ooo AB aims to create and maintain a safe and healthy work environment. We are committed to continuously improving our health and safety performance and fostering a culture of proactive risk management and employee well-being.